Look for a lever underneath the seat. Release the lever to adjust the height and resecure
the lever to lock into position.
E-bikes can be used on and off campus. Cycling on footpaths and roads is legal in Western
Australia although some
conditions apply.
When riding on the UWA campus, please adhere to the speed limit of 10km/h and note that
pedestrians have right of way.
If you leave the e-bike unattended at any time for any reason, you are responsible for
securing the e-bike using the Steel Cable and the e-bike Lock on the back wheel to
protect against theft of the e-bike. You are also responsible for the electric e-bike
throughout your hire, whether you are riding it or leaving it stationary.
Lock your e-bike to a fixed and strong object, in a visible spot.
Pass the steel cable eyelet through the e-bike Lock on the back wheel and manually close
the Lock.
When you return to your e-bike, Login to your account, press Unlock Bike
button and scan the QR code on the Bike Lock until the Bike Lock is open and it releases
the Steel Cable. If the Lock fails to open, refresh your page and try again.
NOTE: Please allow the application to access your camera otherwise you won’t be
able to unlock the e-bike Lock. If you have denied accessing the camera at
registration, you need to go to your phone settings to change the preferences to
allow the application to access the camera.
Please dial 000 for all serious injuries including any head injuries. For minor injuries
please head to The University Medical Centre or your nearest medical centre. If your
e-bike has been damaged return the e-bike to your nearest mobility station if you are
able to do so. Please report it as faulty on your account.
If you are unable to return the e-bike, please email customer service at hello@gowhoosh.com.au.
You can report a broken e-bike via your account or you can email our customer service at
hello@gowhoosh.com.au.
You can report a stolen e-bike via your account or you can email customer service at
hello@gowhoosh.com.au.
This is a bike that can be powered both by human power and electrical power. Our electric
bikes are ‘pedal assist’ or ‘Pedelec’. Pedal assist mode on
electric bikes means that the bike's electric motor only operates while you are
pedalling. So, yes, you do have to pedal, however you can choose how hard or how easy
you want your ride to be. They are great fun to ride and are easy to use, and the pedal
assist feature opens the world of cycling to some people previously unable to
participate.
All our e-bikes are fully automated, and the power turns on when you undock the e-bike.
The handle stem integrated LCD panel will display the power status, remaining distance,
riding speed the distance travelled. To make your e-bike work, pedal! Your pedalling
activates a sensor which turns the motor on. There are a couple of things to be aware
of:
- If you are riding downhill and stop pedalling (ie. Freewheeling) then your motor
will stop. Once you get to the bottom and start pedalling again your motor will kick
in.
- If your speed goes above the programmed assistance cut-off point (25km/hr as per
Australian regulations), your motor will not work until your speed drops below the
cut-off point. You can pedal an e-bike as fast as you want, just like you can on a
normal e-bike, but the motor is programmed to stop providing assistance above 25
km/hr speed.
- If you use your left brakes, even slightly, this will stop your motor. This is a
safety feature and cannot be disabled or bypassed.
The battery range is up to 70 km depending on the level of usage. The battery is
recharged every time the e-bike is docked back at the mobility hub. The LCD display on
the handlebar will display the remaining distance so you can plan your return trip.
However, if the battery goes flat, you can still use the e-bike as a normal push bike.
Our intelligent pedal-assisted e-bikes have a torque sensor pedal assist system that
measures the amount of power you are putting into the pedals and it will increase or
decrease the electric assist based on your pedalling power.
The torque sensor systems have a very intuitive ride feel because they emulate your pedal
power very well.
Our e-bikes have a 7 Speed Shimano Trigger Shifter (1, 2, 3, 4, 5, 6, 7) on the right
hand-side of the handlebar. The gear changer has two levers – one operated by the
thumb finger to go to a lower and easier gear and the other by the trigger finger to go
to a higher and harder gear. Do not change gears when stationary. Once rolling you can
reduce your pedalling power and shift down to an easier gear. Hills are where the gears
become important. Plan ahead and select a low gear such as gears 1 or 2 so that:
- Pedalling uphill is less physically demanding;
- You can turn your pedals easily and activate your motor; and
- You don’t place a lot of strain on the motor. The motors have a safety cut off
so could stop while going up a hill if overheating. Incorrect gearing is the number
one reason for this, so be mindful of this when choosing gears.
