E-bike hire costs $3.00 for the first 15 minutes (this is the minimum cost) and $0.15c per minute thereafter.
You do not need to set a time limit when you hire the e-bike, you can simply use it for as long as you choose (up to a maximum of 24 hours) and only pay for the time you use.
As an example, the e-bike will cost $3.00 for 15 minutes use. If you choose to return the e-bike before the end of the 15 minutes, you will pay $3.00. If you choose to keep the e-bike for 20 minutes, you will be charged $3.00 for the first 15 minutes + $0.15c for each of the 5 minutes after to make a total charge of $3.75.
The maximum cost for 24 hours e-bike hire is $216.75
All our payment processors provide the highest level of encryption available and they are
tier-one PCI DSS compliant — which is the highest level of compliance available and is the same levels of data security of the biggest banks in the world.
PCI DSS (Payment Card Industry Data Security Standards) is a set of comprehensive requirements all businesses that handle credit and debit payments must comply with, regardless of the size or number of transactions they process. The requirements for maintaining PCI compliance include completion of an annual PCI self-assessment questionnaire and a quarterly network scan.
Provide a valid email address and mobile phone number for validation and access to
Enter credit or debit card info.
Step 2 – Hire an e-bike
Login to your account.
Click on Unlock bike button on your screen and scan the QR code
located at the e-bike dock. Please do not hold your phone camera too close to the QR
If you can’t use the camera or the QR scan fails, you can select the option to
Manually Select Vehicle and enter the dock number located on each
dock or select the dock number from the drop-down list.
You will hear a distinctive unlocking sound when the dock is ready to release the
e-bike. You have 15 seconds to pull the e-bike out of the dock.
Step 3 – Ride your e-bike
Adjust and wear helmet (in the e-bike basket).
The e-bike will turn on automatically, the front lights will turn on and the power
assistance will turn on. All you have to do is to enjoy your ride.
Step 4 – Return the e-bike
Return the e-bike to a mobility hub within 24 hours of the rental time. Please also return the helmet (to the e-bike basket).
To return the e-bike, align your e-bike squarely in front of the dock following the
wheel guide. Push the e-bike firmly into the locking dock. You will hear a
distinctive locking sound and a long beep indicating that the e-bike is now locked
into the dock. Please check the e-bike is properly locked in the e-bike dock and
that the LED light is BLUE.
The summary of your rental activity will be displayed on your screen.
If there are no available e-bike docks at your chosen mobility hub, you must return the
e-bike to an available dock at the nearest mobility hub. In this instance, you have 5
minutes to return your e-bike. We advise that, in order to avoid any unforeseen costs,
you check dock availability and choose a station before your hire time is up and leave
yourself enough time to reach it. You can use our real-time map found on the homepage to
identify other nearby stations and check if there is a dock available. Due to the nature
of a shared e-bike scheme, we cannot guarantee e-bike availability at all times. Our
real-time map displays how many docks and e-bikes are available at any of our stations,
at any time.
If there is anything wrong with your e-bike, simply return it to the dock and report the
problem through your account. You will not be charged for this release. Choose another
e-bike and follow the previous steps.
Check the e-bike before you ride it. Wear a helmet. Only one person per e-bike.
Pedestrians have right of way. No using a phone. Do not ride in fog, heavy rain, high
winds or lightning storms. Do not ride if intoxicated, unfit to ride or unwell. Obey the
WA Cyclists Road Rules and safety guidelines.
Yes! West Australian law states that bike helmets must always be worn while riding. You
can be fined a $50 penalty for not wearing a helmet. Wearing a helmet greatly reduces
your risk of serious injury in the case of an accident.
Please note that Whoosh does not accept any responsibility in the event that no helmets
are available at the time of your ride.
If you leave the e-bike unattended at any time for any reason, you are responsible for
securing the e-bike using the Steel Cable and the e-bike Lock on the back wheel to
protect against theft of the e-bike. You are also responsible for the electric e-bike
throughout your hire, whether you are riding it or leaving it stationary.
Lock your e-bike to a fixed and strong object, in a visible spot.
Pass the steel cable eyelet through the e-bike Lock on the back wheel and manually close
When you return to your e-bike, Login to your account, press Unlock Bike
button and scan the QR code on the Bike Lock until the Bike Lock is open and it releases
the Steel Cable. If the Lock fails to open, refresh your page and try again.
NOTE: Please allow the application to access your camera otherwise you won’t be
able to unlock the e-bike Lock. If you have denied accessing the camera at
registration, you need to go to your phone settings to change the preferences to
allow the application to access the camera.
Please dial 000 for all serious injuries including any head injuries. For minor injuries
please head to The University Medical Centre or your nearest medical centre. If your
e-bike has been damaged return the e-bike to your nearest mobility station if you are
able to do so. Please report it as faulty on your account.
If you are unable to return the e-bike, please call customer service at 0413 343 305.
This is a bike that can be powered both by human power and electrical power. Our electric
bikes are ‘pedal assist’ or ‘Pedelec’. Pedal assist mode on
electric bikes means that the bike's electric motor only operates while you are
pedalling. So, yes, you do have to pedal, however you can choose how hard or how easy
you want your ride to be. They are great fun to ride and are easy to use, and the pedal
assist feature opens the world of cycling to some people previously unable to
All our e-bikes are fully automated, and the power turns on when you undock the e-bike.
The handle stem integrated LCD panel will display the power status, remaining distance,
riding speed the distance travelled. To make your e-bike work, pedal! Your pedalling
activates a sensor which turns the motor on. There are a couple of things to be aware
If you are riding downhill and stop pedalling (ie. Freewheeling) then your motor
will stop. Once you get to the bottom and start pedalling again your motor will kick
If your speed goes above the programmed assistance cut-off point (25km/hr as per
Australian regulations), your motor will not work until your speed drops below the
cut-off point. You can pedal an e-bike as fast as you want, just like you can on a
normal e-bike, but the motor is programmed to stop providing assistance above 25
If you use your left brakes, even slightly, this will stop your motor. This is a
safety feature and cannot be disabled or bypassed.
The battery range is up to 70 km depending on the level of usage. The battery is
recharged every time the e-bike is docked back at the mobility hub. The LCD display on
the handlebar will display the remaining distance so you can plan your return trip.
However, if the battery goes flat, you can still use the e-bike as a normal push bike.
Our intelligent pedal-assisted e-bikes have a torque sensor pedal assist system that
measures the amount of power you are putting into the pedals and it will increase or
decrease the electric assist based on your pedalling power.
The torque sensor systems have a very intuitive ride feel because they emulate your pedal
power very well.
Our e-bikes have a 7 Speed Shimano Trigger Shifter (1, 2, 3, 4, 5, 6, 7) on the right
hand-side of the handlebar. The gear changer has two levers – one operated by the
thumb finger to go to a lower and easier gear and the other by the trigger finger to go
to a higher and harder gear. Do not change gears when stationary. Once rolling you can
reduce your pedalling power and shift down to an easier gear. Hills are where the gears
become important. Plan ahead and select a low gear such as gears 1 or 2 so that:
Pedalling uphill is less physically demanding;
You can turn your pedals easily and activate your motor; and
You don’t place a lot of strain on the motor. The motors have a safety cut off
so could stop while going up a hill if overheating. Incorrect gearing is the number
one reason for this, so be mindful of this when choosing gears.